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Support
Yarra Technologies 24/7 Service & Support Centre provides yT clients with high quality of support. Our support team is made from qualified, trained and dedicated staff who are available to address your needs.
At yT, we ensure our clients’ questions answered quickly and easily, whether by visiting our self-Help and FAQ Library online, or by contacting our Service and Support team via email, chat or phone directly.
Self-Help and FAQs
Our self-help Libraries is a knowledge management system. It can be accessed 24 hours a day and 365 days a year to provide you with relevant information and resources. We encourage you to visit regularly as new entries often being added on to the system.
 Domino & Lotus Faq's, click here.
WebBench Faq's & Wiki's, click here.
Email Support
Alternatively you may email any of your business & technical related query to our Service and Support Centre at support@yarratech.com
Online Query
The fastest way to submit a Service and Support Request is via our Online Query Form link below. This is our preferred way for you to log your issue. We are able to provide efficient support according to your individual situation.
 Provide detailed information of your service and support request
Please provide the correct contact details for you
All information will be logged to create a Support Request in our Support Tracker system
A confirmation email with Tracker ID will be sent to you to acknowledge your request
Our Service and Support Consultant will endeavour to contact you as soon as possible
To post a question, log an issue or request our consultant to contact you, you can simply submit this through our Online Query Form, click here.
Live Chat
Our Live Chat allows our clients to get real-time assistance from our Support Consultant over the internet. With adequate information from you, in most simple cases, our Support Consultant is able to walk you through your issue and provide instantaneous and personalised support over the web.
Have your account details ready if you are an existing client
We will verify your account information and technical details first
Provide your business and technical information if you are a new client
We will establish your business case and identify the appropriate solution
Chat history is logged in our Support Tracker system for further analysis
Our Service and Support team will provide efficient follow up support if needed
To launch live chat you need to authorise pop-up's or applets to run from our site. To chat with a consultant now or check our live chat status please, click here.
Support Tracker
Support Tracker is yT Customer Service & Support online tracking system. It is a secure and online support database which allows our clients to check the status of their requests, our Support Consultants and Project Managers to monitor the progress and quality of our Service & Support queue.
All support requests are logged in the Support Tracker as soon as we receive them
A confirmation email with Tracker ID is sent to you to acknowledge your request
Your request is attended to as soon as possible according to the severity of your issue
Regular email update on the status and progress of your support request
Only project time incurred are logged in each update in Support Tracker
Access to check the total time incurred for Service & Support request for your business
All communications with our Support Consultants are logged in system
To check the status of your current Service & Support issues you can login to our Online Issue Tracker system using your account, click here.
Premium Support
yT Premium Support Services are available 24/7 and provided for an additional fee. Premium Support Services include:
A Service Level Agreement to meet the support requirements for your business.
A guaranteed response time according to Severity of Support Request.
A dedicated Premium Support Manager as your point of contact with Support Request.
A custom escalation chart with nominated contacts for Support Request.
Regular email update on the status of your Support Request.
Monthly support activities history reporting.
Regular update on new yT product releases and their potential impact on your business.
We are able to work out a tailored SLA to suit whatever your business requirements maybe. For the peace of mind of knowing your business in the expert’s hand, please contact your Account Manager to register Premium Support Service upgrade.
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